Location: Work From Home

About the Job

Future Group is looking for a motivated Customer Support Analyst to join our team. In this role, you will be responsible for providing exceptional support to our customers and ensuring their issues are resolved efficiently. This is a great opportunity to work from home and be part of a leading retail organization.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Analyze and troubleshoot customer issues related to products and services.
• Provide accurate information and solutions to enhance customer satisfaction.
• Maintain detailed records of customer interactions and feedback.
• Collaborate with internal teams to escalate and resolve complex issues.
• Monitor customer support metrics and strive for continuous improvement.

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Requirements

• Bachelor’s degree in any field.
• Previous experience in customer support or a related role is preferred.
• Strong communication skills in English and local languages.
• Excellent problem-solving abilities and attention to detail.
• Proficient in using computer applications and customer support tools.
• Ability to work independently and manage time effectively.

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Benefits

• Competitive salary and performance-based bonuses.
• Flexible working hours.
• Opportunities for career growth and development.
• Supportive and collaborative work culture.

How to Apply

If you are interested in this position, please apply through our official site. We look forward to receiving your application!

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