Flipkart Recruitment

Are you a people person with a knack for problem-solving and a passion for exceeding expectations? Do you thrive in a dynamic environment and enjoy building rapport with others? If you possess excellent communication and customer service skills, then joining Flipkart as a Call Center Representative could be your ideal career opportunity!

Flipkart Jobs Careers

Responsibilities:

Provide exceptional customer service to Flipkart customers through various channels (phone, email, chat).
Address customer inquiries, complaints, and requests promptly, efficiently, and professionally.
Troubleshoot issues related to orders, deliveries, returns, refunds, and other Flipkart services.
Offer personalized solutions and recommendations to meet individual customer needs.
Upsell and cross-sell relevant products and services to enhance customer satisfaction.
Maintain accurate records of customer interactions and adhere to service level agreements.
Contribute to improving customer service processes and procedures.
Stay updated on Flipkart policies, procedures, and product offerings.