Flipkart Recruitment

Are you passionate about helping people and making a difference? Do you thrive in a dynamic environment and possess excellent communication and problem-solving skills? If you're looking for a rewarding career where you can directly impact customer satisfaction and contribute to Flipkart's success, then the Customer Support role could be your perfect opportunity!

Flipkart Jobs Careers

Responsibilities:

Providing exceptional customer service: Respond to customer inquiries through various channels (phone, email, chat) with empathy, courtesy, and professionalism.
Problem-solving and resolution: Actively listen to customer concerns, identify root causes, and offer timely and effective solutions, exceeding expectations whenever possible.
Product and service knowledge: Gain in-depth understanding of Flipkart's vast product categories, policies, and processes to confidently answer questions and provide accurate guidance.
Order management: Assist customers with order placements, cancellations, returns, and refunds, ensuring smooth and hassle-free experiences.
Technical troubleshooting: Help customers navigate the Flipkart platform, address technical issues related to the app or website, and provide clear instructions.
Feedback and insights: Gather valuable customer feedback, identify areas for improvement, and share insights with relevant teams to contribute to continuous service enhancement.
Adherence to policies and procedures: Ensure all interactions comply with company policies and regulations, maintaining the highest ethical standards.