Position title

Flipkart Careers - Job Alerts - Call Center Representative Job

Job Location

India

Remote work from: IN; US; AU; NZ; HK; JP; KZ; MY; SG; TW; TH; UZ; VN; AT; BY; BE; DK; FR; DE; GR; NL; RU; ES; CH; UK; DZ; KW; MA; QA; SA; MX; AE; CA; GT; DO

Base Salary

USD16-USD22 Per hour

Qualifications

12th Pass/Graduate.

Employment Type

Full-time

Description

Flipkart Recruitment 2024

About Flipkart

Flipkart has become synonymous with online shopping in India! They've revolutionized the way people buy everything, from fashion to electronics to groceries. Imagine being part of this dynamic team, ensuring a smooth and enjoyable shopping experience for millions of Flipkart customers! That's where the Call Center Representative role comes in.

The Position: Call Center Representative

Do you have a helpful personality and a knack for clear communication? Do you enjoy interacting with people and resolving their concerns? If so, then the Call Center Representative role at Flipkart could be your perfect fit!

In this essential role, you'll be the friendly voice of Flipkart, providing exceptional customer service to their vast base of online shoppers. You'll answer questions, troubleshoot problems, and ensure everyone has a positive experience with Flipkart.

Here's a Peek into Your Everyday Work

- Respond to customer inquiries via phone regarding their Flipkart orders, accounts, or product-related questions.
- Provide accurate and up-to-date information about Flipkart's vast product selection and answer questions about sizing or fit (if applicable).
- Troubleshoot customer issues related to orders, deliveries, payments, returns, or exchanges, working towards solutions that leave them satisfied.
- Offer helpful guidance and support to customers navigating the Flipkart website or app (depending on the specific role).
- Track order statuses and provide updates to customers.
- Maintain detailed records of customer interactions and ensure all information is documented accurately.

Flipkart Jobs Near Me

The Skills You Bring to the Table

Excellent communication and interpersonal skills, both written and verbal.
A passion for customer service and a desire to help others.
The ability to actively listen and understand customer concerns.
A problem-solving mindset and a knack for finding solutions.
Proficiency in computer applications like Microsoft Office Suite.
The ability to work independently and as part of a team in a fast-paced environment.

Experience? We Welcome New Talent!

This role is a great opportunity for both recent graduates and individuals with some customer service experience. Flipkart offers comprehensive training programs to equip you with the necessary knowledge about their products, services, and customer service processes.

Why Join the Flipkart Family?

Here are just a few reasons why Flipkart is a fantastic place to work:

Be Part of an E-commerce Leader: Contribute to the success of a company that changed the face of online shopping in India.
Growth and Development: Flipkart invests in its employees and offers opportunities for learning and career advancement within the exciting e-commerce industry.
Positive and Dynamic Work Environment: Enjoy working alongside a supportive team in a fast-paced and exciting atmosphere.
Competitive Benefits Package: Flipkart offers a comprehensive benefits package that includes health insurance, paid time off, and other perks.

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Ready to Become a Customer Service Star?

The application process is straightforward. Submit your resume and cover letter online, highlighting your communication skills, customer service approach, and enthusiasm for helping others. If you impress them, you can expect to be contacted for an interview. During the interview, be prepared to showcase your positive attitude, helpful nature, and willingness to learn.

Be Part of the Flipkart Customer Service Team!

As a Call Center Representative at Flipkart, you'll play a vital role in ensuring customer satisfaction, a key ingredient in Flipkart's success story. You'll work in a fast-paced environment, using your communication skills and customer service passion to leave a lasting impression on every customer you interact with. So, if you're looking for a rewarding career path where you can make a real difference in the lives of online shoppers, then apply today!

General Overview

A Call Center Representative at Flipkart is responsible for providing exceptional customer service through phone calls. This role is a great opportunity for individuals with strong communication skills and a passion for helping others to join a leading e-commerce company and contribute to its customer-centric culture.