Location: Work From Home

Location: Work From Home

About the Job

Family Mart is seeking a friendly and organized Concierge to join our team. In this role, you will provide exceptional customer service and assist clients with their inquiries and requests. This is a great opportunity to work from home and be part of a leading retail organization.

Key Responsibilities

• Greet and assist customers with inquiries via phone, email, and chat.
• Provide information about products, services, and promotions.
• Assist customers with order placements and track their orders.
• Resolve customer complaints and ensure a positive experience.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with team members to enhance service quality.

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Requirements

• High school diploma or equivalent; a degree in Hospitality or related field is a plus.
• Strong communication skills in English and local languages.
• Previous experience in customer service or hospitality is preferred.
• Excellent problem-solving abilities and a customer-focused attitude.
• Ability to work independently and manage multiple inquiries.
• Basic computer skills and familiarity with customer support tools.

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Benefits

• Competitive salary and performance-based bonuses.
• Flexible working hours.
• Opportunities for career growth and professional development.
• A supportive and collaborative work environment.

How to Apply

If you are interested in this role, please apply through our official site. We look forward to receiving your application!

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