Desktop Support

As a Desktop Support Specialist at Infosys, you'll play a vital role in ensuring a smooth and efficient digital experience for our employees. You'll be the first line of defense for resolving user issues related to desktops, laptops, peripherals, and software applications.

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Responsibilities:

Troubleshoot and diagnose a wide range of technical issues reported by employees
Provide prompt and courteous technical support via phone, email, and in-person assistance
Install, configure, and maintain desktop hardware and software applications
Document technical issues and resolutions to ensure knowledge transfer and maintain a high-quality service record
Participate in ongoing training programs to stay updated on the latest technologies

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Skills:

Excellent problem-solving and analytical skills
Strong communication and interpersonal skills to effectively interact with a diverse range of users
Ability to work independently and prioritize tasks in a fast-paced environment
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Working knowledge of various computer operating systems (Windows, macOS)

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