Dabur Hiring Jobs

As a Customer Service Representative at Dabur, you will be the first point of contact for our customers, providing exceptional service through various communication channels. You will be responsible for handling customer inquiries, resolving complaints, and providing accurate information about our products and services.

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Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Actively listen to customer concerns and issues, demonstrating empathy and understanding.
Research and provide accurate and helpful information about Dabur products and services.
Resolve customer complaints effectively, working towards achieving a high level of customer satisfaction.
Follow up with customers to ensure their concerns have been addressed to their satisfaction.
Document customer interactions accurately and efficiently.
Maintain a positive and professional image of Dabur at all times.
Proactively identify any trends or recurring issues and escalate them to the appropriate teams.
Stay up-to-date on new Dabur products, promotions, and policies.

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Required Skills and Qualifications:

- Excellent communication and interpersonal skills, both written and verbal.
- Strong active listening skills.
- Ability to work independently and as part of a team.
- Problem-solving and critical thinking skills.
- Excellent computer literacy with proficiency in Microsoft Office Suite.
- A positive and enthusiastic attitude.
- Ability to prioritize tasks and manage time effectively.
- A passion for customer service.