Dabur Hiring Jobs For Freshers

At Dabur, we're passionate about creating natural, high-quality products that enrich lives. As a Customer Service Specialist, you'll play a vital role in upholding this commitment by ensuring our customers have a positive and delightful experience. You'll be the friendly voice on the other end of the line, phone, or email, addressing inquiries, resolving concerns, and building trust with every interaction.

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Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and social media.
• Listen actively and empathize with customer concerns, providing solutions and exceeding expectations.
• Accurately answer questions about Dabur products, services, and policies.
• Resolve product-related issues efficiently, collaborating with internal teams when needed.
• Provide helpful information and recommendations to enhance the customer experience.
• Upsell and cross-sell relevant Dabur products, achieving sales targets ethically.
• Document interactions accurately and follow up with customers as required.
• Contribute to a positive and collaborative team environment.

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Dabur Jobs For Freshers

Skills:

• Excellent communication and interpersonal skills: You should be able to articulate clearly, actively listen, and build rapport with diverse customers.
• Problem-solving and critical thinking: Analyze situations, identify root causes, and find creative solutions that satisfy customer needs.
• Customer-centricity: You should possess a genuine passion for helping others and exceeding customer expectations.
• Technical proficiency: Basic computer literacy and comfort with various communication platforms are essential.
• Adaptability and resilience: The ability to thrive in a fast-paced environment and handle various challenges is crucial.
• Time management and organization: You should be able to prioritize tasks, meet deadlines, and manage multiple inquiries efficiently.

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