12th pass/Graduate.
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At Dabur, we're passionate about creating natural, high-quality products that enrich lives. As a Customer Service Specialist, you'll play a vital role in upholding this commitment by ensuring our customers have a positive and delightful experience. You'll be the friendly voice on the other end of the line, phone, or email, addressing inquiries, resolving concerns, and building trust with every interaction.
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Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and social media.
- Listen actively and empathize with customer concerns, providing solutions and exceeding expectations.
- Accurately answer questions about Dabur products, services, and policies.
- Resolve product-related issues efficiently, collaborating with internal teams when needed.
- Provide helpful information and recommendations to enhance the customer experience.
- Upsell and cross-sell relevant Dabur products, achieving sales targets ethically.
- Document interactions accurately and follow up with customers as required.
- Contribute to a positive and collaborative team environment.
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Skills:
- Excellent communication and interpersonal skills: You should be able to articulate clearly, actively listen, and build rapport with diverse customers.
- Problem-solving and critical thinking: Analyze situations, identify root causes, and find creative solutions that satisfy customer needs.
- Customer-centricity: You should possess a genuine passion for helping others and exceeding customer expectations.
- Technical proficiency: Basic computer literacy and comfort with various communication platforms are essential.
- Adaptability and resilience: The ability to thrive in a fast-paced environment and handle various challenges is crucial.
- Time management and organization: You should be able to prioritize tasks, meet deadlines, and manage multiple inquiries efficiently.
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