Airtel Recruitment

Are you passionate about connecting with people and solving their problems? Do you have a knack for empathy and a desire to make a positive impact? If so, then the Customer Support role at Airtel could be your calling!

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Responsibilities:

Respond to customer inquiries promptly and professionally via phone, email, chat, or social media.
Diagnose and troubleshoot technical issues related to Airtel's mobile, broadband, and DTH services.
Explain billing statements, data usage, and other service details in a clear and concise manner.
Resolve customer complaints efficiently and empathetically, aiming for first-call resolution.
Upsell and cross-sell relevant Airtel products and services, exceeding sales targets.
Document interactions accurately and follow up with customers as needed.
Stay up-to-date on Airtel's products, services, and policies to provide accurate information.
Contribute to a positive and collaborative team environment.