Customer Support

This diverse role offers a unique blend of education and customer service. You'll be the first point of contact for parents, addressing their inquiries about curriculum, billing, technical issues, and more. By providing prompt and accurate responses, you'll ensure their children can focus on their coding journey without disruptions. Additionally, you'll support teachers by resolving their technical concerns and offering guidance on using the platform effectively, ultimately contributing to a smooth learning experience for students.

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Responsibilities:

• Parent Partner: Understand parents' concerns and questions, providing clear, informative, and empathetic responses regarding the WhiteHat Jr. program.
• Tech Detective: Troubleshoot technical issues faced by parents and teachers, ensuring a seamless learning experience for students.
• Resource Guru: Offer guidance and support to teachers on using the WhiteHat Jr. platform effectively, maximizing its potential for their students.
• Problem Solver: Resolve inquiries promptly and efficiently, exceeding expectations and ensuring customer satisfaction.
• Data Detective: Analyze customer interactions to identify trends and areas for improvement, contributing to optimizing the customer support experience.
• Team Player: Collaborate effectively with internal teams to ensure seamless support across all channels and functions.

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Skills:

• Strong communication and interpersonal skills, both written and verbal.
• Empathy and ability to build rapport with diverse audiences (parents, children, teachers).
• Problem-solving and critical thinking skills.
• Detail-oriented and accuracy-driven.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in using computers and communication tools.
• Basic understanding of the education sector or online learning platforms (a plus).

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