Customer Support Analyst In Amazon

At Amazon India, our Customer Support Analysts are more than just call center representatives; they are brand ambassadors who embody our commitment to customer obsession. They leverage their problem-solving abilities, in-depth product knowledge of the Indian market, and empathy to provide timely and accurate solutions in Hindi and English, ensuring every customer interaction is positive and memorable. As part of our team, you'll wear many hats, from troubleshooting technical issues to offering product recommendations tailored to Indian preferences, all while upholding the highest standards of customer service excellence.

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Responsibilities:

• Respond to customer inquiries promptly and professionally through phone, email, or chat, providing accurate and personalized information in Hindi and English.
• Troubleshoot customer issues efficiently, offering clear and concise solutions across various product categories relevant to the Indian market.
• Demonstrate in-depth knowledge of Amazon's India-specific products, services, and offers, confidently suggesting solutions that meet individual customer needs.
• Resolve conflict situations with empathy and professionalism, de-escalating concerns and exceeding customer expectations.
• Proactively identify and suggest products and services that meet individual customer needs within the Indian market, promoting upselling and cross-selling opportunities.
• Gather customer feedback and escalate complex issues when necessary, ensuring timely resolution.
• Maintain detailed records of customer interactions and adhere to data privacy regulations.
• Continuously learn and stay updated on Amazon's policies, products, and services, specifically as they pertain to the Indian market, to provide exceptional support.

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Skills:

• Strong communication, interpersonal, and problem-solving skills, with fluency in Hindi and English.
• Ability to work independently and as part of a team in a fast-paced environment.
• Customer-centric mindset with a genuine passion for exceeding expectations.
• Ability to learn new products and information quickly and efficiently.
• Proficient in computer literacy and various software applications.
• Knowledge of the Indian market and consumer trends (a plus).

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