Customer Success Associate

This is an excellent opportunity for someone with a love for beauty and a customer-service mindset to launch a fulfilling career at a trendsetting company. You'll be the first point of contact for Nykaa's vast customer base, addressing their questions about products, orders, deliveries, returns, and more.

Nykaa Jobs Near Me

Responsibilities:

• • Provide exceptional customer service through various channels (phone, email, chat) following Nykaa's high standards.
  • Actively listen to customer concerns, understand their beauty needs, and recommend suitable products based on your knowledge of Nykaa's extensive catalogue (training will be provided).
  • Resolve customer inquiries and complaints promptly and efficiently, adhering to established policies and procedures.
  • Offer clear and insightful explanations, providing solutions and guidance to ensure customer satisfaction.
  • Troubleshoot technical problems related to Nykaa accounts, orders, payments, and deliveries (as applicable).
  • Uphold Nykaa's high standards for professionalism and courtesy in all customer interactions.
  • Maintain accurate records of customer interactions and document solutions effectively.
  • Stay updated on Nykaa's latest offerings, promotions, and policies to provide accurate and helpful information to customers.

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Nykaa Careers

Skills:

• Strong communication and interpersonal skills, with the ability to build rapport and connect with customers from diverse backgrounds.
• Excellent active listening skills and the ability to understand customer needs accurately.
• A passion for beauty products and the beauty industry (familiarity with popular brands and trends is a plus).
• Problem-solving skills and a commitment to finding solutions that leave customers satisfied.
• Proficiency in written and spoken English.
• The ability to work independently while also collaborating effectively as part of a team.
• A positive attitude, patience, and a willingness to go the extra mile for customer satisfaction.
• Ability to learn quickly, adapt to new technologies, and navigate Nykaa's internal systems.

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