Customer Success Associate In Amazon

This is your chance to be a champion for customer delight! You'll be the first point of contact for our growing network of vendors, providing them with the support and resources they need to succeed on the Amazon platform. From troubleshooting technical issues to offering strategic guidance, you'll wear many hats and make a tangible impact on both the vendor and customer experience.

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Responsibilities:

• Proactive Vendor Support: Be the first line of support for vendors, addressing their inquiries, concerns, and technical issues promptly and efficiently.
• Relationship Building: Foster strong relationships with vendors, understanding their unique needs and goals to provide personalized support and guidance.
• Data Analysis & Insights: Analyze key performance indicators (KPIs) and provide data-driven insights to help vendors optimize their listings and improve sales.
• Strategic Guidance: Offer proactive advice and resources to help vendors grow their business on the Amazon platform.
• Policy & Compliance: Ensure vendors comply with Amazon's policies and procedures, maintaining a fair and competitive marketplace.
• Continuous Learning: Stay updated on Amazon's evolving platform and best practices to provide the best possible support to vendors.

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Skills:

• Exceptional customer service: Possess a genuine passion for exceeding customer expectations and building rapport with diverse stakeholders.
• Problem-solving skills: Able to identify and resolve complex issues independently, using critical thinking and analytical skills.
• Communication & Interpersonal skills: Communicate effectively both verbally and in writing, adapting your style to different audiences.
• Technical proficiency: Comfortable navigating various software platforms and learning new technologies quickly.
• Time management & organization: Adept at managing multiple tasks simultaneously and meeting deadlines in a fast-paced environment.
• Teamwork & collaboration: Enjoy working collaboratively with colleagues and vendors to achieve shared goals.

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