Customer Service Supervisor in Asian Paints

The Asian Paints Customer Service Supervisor is responsible for overseeing and managing the customer service operations within the organization. The role involves leading a team of customer service representatives, ensuring excellent customer satisfaction, resolving customer issues, and maintaining effective communication with customers and internal stakeholders.

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Responsibilities:

• Supervise and manage a team of customer service representatives.
• Set performance goals and objectives for the team, monitor performance, and provide regular feedback and coaching.
• Conduct training and development programs to enhance the skills and knowledge of team members.
• Ensure the delivery of exceptional customer service to meet or exceed customer expectations.
• Handle escalated customer inquiries or complaints and provide effective solutions in a timely manner.
• Develop and implement customer service policies, procedures, and best practices to enhance the overall customer experience.
• Maintain regular and proactive communication with customers, addressing their queries, concerns, and feedback.
• Monitor customer satisfaction levels and implement strategies to improve customer loyalty and retention.
• Collaborate with other departments within the organization to resolve customer issues and ensure a seamless customer experience.

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Skills:

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to handle multiple tasks simultaneously and meet deadlines
• Proficiency in Microsoft Office Suite and other relevant software
• Experience with customer service software is a plus
• Experience with the Asian Paints brand is a plus

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