Customer Service Supervisor

Asian Paints, India's leading paints and coatings company, is searching for a passionate and customer-centric Customer Service Supervisor to join our dynamic team! In this crucial role, you will lead and inspire a team of customer service representatives, ensuring exceptional service delivery and exceeding customer expectations. If you possess strong leadership skills, a deep understanding of the paints industry, and a commitment to creating a positive work environment, we encourage you to apply!

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Responsibilities:

• Team Leadership & Development: Motivate, coach, and mentor your team members, fostering a collaborative and high-performing work environment.
• Performance Management: Set clear goals, monitor individual and team performance, and provide regular feedback for continuous improvement.
• Quality Assurance: Ensure adherence to customer service standards, policies, and procedures, maintaining high-quality service delivery.
• Conflict Resolution: Effectively handle customer complaints and escalations, finding solutions that build trust and satisfaction.
• Process Improvement: Continuously review and optimize customer service processes, identifying opportunities for efficiency and effectiveness.
• Data Analysis & Reporting: Track key customer service metrics, generate reports, and present insights to inform data-driven decisions.
• Collaboration & Communication: Build strong relationships with other departments (sales, marketing, etc.) to ensure seamless customer service experiences.
• Stay Updated: Continuously learn about industry trends, new products, and best practices in customer service to keep your team informed and empowered.

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Skills:

• Strong leadership skills with the ability to motivate, coach, and develop a team.
• Excellent communication, interpersonal, and conflict resolution skills.
• In-depth understanding of customer service best practices and quality assurance methods.
• Proficiency in MS Office Suite and CRM software (preferred).
• Passion for the paints industry and a commitment to delivering exceptional customer service.

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