Customer Service Supervisor

The Asian Paints Customer Service Supervisor is responsible for overseeing and managing the customer service operations within the organization. The role involves leading a team of customer service representatives, ensuring excellent customer satisfaction, resolving customer issues, and maintaining effective communication with customers and internal stakeholders.

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Responsibilities:

Supervise and manage a team of customer service representatives.
Set performance goals and objectives for the team, monitor performance, and provide regular feedback and coaching.
Conduct training and development programs to enhance the skills and knowledge of team members.
Ensure the delivery of exceptional customer service to meet or exceed customer expectations.
Handle escalated customer inquiries or complaints and provide effective solutions in a timely manner.
Develop and implement customer service policies, procedures, and best practices to enhance the overall customer experience.
Maintain regular and proactive communication with customers, addressing their queries, concerns, and feedback.
Monitor customer satisfaction levels and implement strategies to improve customer loyalty and retention.
Collaborate with other departments within the organization to resolve customer issues and ensure a seamless customer experience.

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Skills:

Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Ability to handle multiple tasks simultaneously and meet deadlines
Proficiency in Microsoft Office Suite and other relevant software
Experience with customer service software is a plus
Experience with the Asian Paints brand is a plus

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