Customer Service Representative

The Customer Service Representative is responsible for providing excellent customer service to customers via phone, email, and chat. This role is essential to the success of Dabur and plays a critical role in ensuring that customers are satisfied with their experience. The ideal candidate will have excellent communication and interpersonal skills, be able to resolve customer issues in a timely and efficient manner and be passionate about customer service.

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Responsibilities:

• Answer customer inquiries via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Escalate customer issues to the appropriate department as needed
• Provide feedback to the Customer Service Manager on customer trends and feedback
• Maintain accurate records of all customer interactions
• Stay up-to-date on Dabur products and services.

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Skills:

• Excellent communication and interpersonal skills
• Ability to resolve customer issues in a timely and efficient manner
• Passion for customer service
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong understanding of Dabur products and services.

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