Customer Service

Join Ambuja Cement, a leading Indian cement company, and become a Customer Service Specialist who plays a crucial role in supporting a seamless and satisfying experience for our diverse customer base! In this dynamic and customer-centric environment, you'll be the friendly voice on the phone and the helpful online advisor, resolving concerns, providing product information, and building strong relationships with contractors, builders, and individual homeowners. If you possess a passion for helping others, strong communication skills, and a commitment to exceeding expectations, we encourage you to apply!

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Responsibilities:

• Provide prompt and professional support to customers through various channels, including phone, email, and social media.
• Demonstrate in-depth knowledge of Ambuja Cement's products, services, and policies, including technical specifications and applications.
• Effectively troubleshoot and resolve customer concerns related to orders, deliveries, payments, product usage, and more.
• Offer personalized advice and recommendations based on individual customer needs and project requirements.
• Proactively identify and escalate complex issues to the appropriate teams for timely resolution.
• Gather customer feedback and insights to contribute to improvements in customer service and product offerings.
• Collaborate with sales and marketing teams to ensure a consistent and positive customer experience across all touchpoints.
• Maintain accurate and up-to-date knowledge base and internal resources.
• Promote Ambuja Cement's products and services to enhance customer satisfaction and loyalty.
• Contribute to a positive and collaborative team environment, supporting colleagues and achieving shared goals.

   

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Skills:

• Strong communication, interpersonal, and problem-solving skills, with fluency in English and Hindi (knowledge of additional regional languages a plus).
• Understanding of construction practices and basic knowledge of cement applications (preferred).
• Customer-centric approach with a genuine desire to help people.
• Ability to learn new information quickly and adapt to changing situations.
• Detail-oriented and organized with a keen eye for accuracy.
• Proficient in basic computer applications (MS Office preferred).
• Ability to work independently and as part of a team in a fast-paced environment.
• Positive attitude, strong work ethic, and a drive to exceed expectations.

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