Customer Service Executive

Join Whitehat Jr., a leading EdTech company transforming children's education through live, online coding classes, and become a Customer Service Executive who plays a vital role in ensuring a seamless and joyful experience for both students and parents! In this dynamic and purpose-driven environment, you'll be the friendly voice on the phone and the helpful online advisor, building relationships, resolving concerns, and fostering a love for learning. If you possess a passion for education, strong communication skills, and a commitment to exceeding expectations, we encourage you to apply!

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Responsibilities:

• Provide prompt and professional support to students and parents through various channels, including phone, email, and chat.
• Demonstrate in-depth knowledge of Whitehat Jr.'s curriculum, teaching methodology, and student progress tracking systems.
• Effectively troubleshoot and resolve concerns related to enrollment, payments, scheduling, technical issues, and academic progress.
• Offer personalized guidance and support to parents, addressing their questions and concerns with empathy and understanding.
• Proactively identify and escalate complex issues to the appropriate teams for timely resolution.
• Gather feedback from students and parents to contribute to improvements in customer service and educational offerings.
• Build positive relationships with students and parents, fostering trust and loyalty towards Whitehat Jr.
• Contribute to a positive and collaborative team environment, supporting colleagues and achieving shared goals.

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Skills:

• Minimum high school diploma or equivalent.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to listen actively, empathize with concerns, and build rapport with callers.
• Strong patience and problem-solving skills, with a focus on finding solutions that satisfy both parents and children.
• Passion for education and a genuine interest in igniting children's curiosity about technology.
• Basic computer literacy and proficiency in using various communication tools.
• Bilingual proficiency in English and Hindi (a plus).

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