Position title
Customer Service Executive in Whitehat Jr. Company – Find a Job – Whitehat Jr. Recruitment
Job Location
India
Remote work from: IND




Base Salary
USD15-USD24 Per hour
Qualifications

12th Pass/Graduate.

Employment Type
Full-time




 

Description

Customer Service Executive in Whitehat Jr. Company

Join Whitehat Jr., a leading EdTech company transforming children's education through live, online coding classes, and become a Customer Service Executive who plays a vital role in ensuring a seamless and joyful experience for both students and parents! In this dynamic and purpose-driven environment, you'll be the friendly voice on the phone and the helpful online advisor, building relationships, resolving concerns, and fostering a love for learning. If you possess a passion for education, strong communication skills, and a commitment to exceeding expectations, we encourage you to apply!

Whitehat Jr. Jobs Near Me

Responsibilities:

  • Provide prompt and professional support to students and parents through various channels, including phone, email, and chat.
  • Demonstrate in-depth knowledge of Whitehat Jr.'s curriculum, teaching methodology, and student progress tracking systems.
  • Effectively troubleshoot and resolve concerns related to enrollment, payments, scheduling, technical issues, and academic progress.
  • Offer personalized guidance and support to parents, addressing their questions and concerns with empathy and understanding.
  • Proactively identify and escalate complex issues to the appropriate teams for timely resolution.
  • Gather feedback from students and parents to contribute to improvements in customer service and educational offerings.
  • Build positive relationships with students and parents, fostering trust and loyalty towards Whitehat Jr.
  • Contribute to a positive and collaborative team environment, supporting colleagues and achieving shared goals.

   

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Skills:

  • Minimum high school diploma or equivalent.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Ability to listen actively, empathize with concerns, and build rapport with callers.
  • Strong patience and problem-solving skills, with a focus on finding solutions that satisfy both parents and children.
  • Passion for education and a genuine interest in igniting children's curiosity about technology.
  • Basic computer literacy and proficiency in using various communication tools.
  • Bilingual proficiency in English and Hindi (a plus).

 

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Important Links

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Date posted
February 20, 2024
Valid through
August 31, 2024
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Position: Customer Service Executive in Whitehat Jr. Company – Find a Job – Whitehat Jr. Recruitment

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