Customer Officer in Whitehat Jr. Company

In this role, you'll be the primary point of contact for our valued customers, ensuring a seamless and enriching experience for both students and parents throughout their WhiteHat Jr journey. You'll be responsible for onboarding new families, addressing inquiries, providing ongoing support, and fostering a community of passionate learners.

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Responsibilities:

• Be the first point of contact for new and existing customers, providing exceptional service via phone, email, and chat.
• Proactively address customer inquiries, troubleshoot technical issues, and ensure timely resolution.
• Build strong relationships with customers, understand their needs, and provide personalized guidance throughout their WhiteHat Jr experience.
• Gather and analyze customer feedback to identify areas for improvement and contribute to the continuous development of our programs.

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Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport and cultivate trust with diverse audiences.
• A passion for education and a strong belief in the power of coding for young minds.
• Strong problem-solving skills and the ability to identify and implement solutions efficiently.
• Proficiency in using a computer and various communication tools (CRM, email, etc.)
• Ability to work independently and manage multiple tasks effectively.

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