Customer Experience Agent

Whitehat Jr. is looking for a Customer Experience Agent to join our team and help us provide excellent customer support to our students and parents. The ideal candidate will be a highly motivated and customer-oriented individual with excellent communication skills.

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Responsibilities:

• Answer customer queries via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Escalate customer issues to the appropriate team members as needed
• Collect feedback from customers and use it to improve the customer experience

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Skills:

• Excellent communication skills
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Patient and understanding