Customer Care Executive

Do you have a passion for beauty and a knack for helping others? Do you thrive in a fast-paced environment and enjoy building positive customer relationships? If so, then a career as a Customer Care Executive at Nykaa might be the perfect fit for you!

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Responsibilities:

• Be the voice of Nykaa: Answer customer inquiries through phone calls, emails, and chat, addressing their concerns and providing accurate information about our products, services, and policies.
• Resolve customer concerns: Actively listen to customer issues, troubleshoot problems, and work towards achieving positive resolutions in a timely and efficient manner.
• Build customer loyalty: Foster positive relationships with customers by providing exceptional service, exceeding expectations, and building trust.

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Skills:

• Excellent communication and interpersonal skills: The ability to clearly communicate with customers, both verbally and in writing, is essential. Active listening skills are also crucial to understand customer needs and concerns.
• Problem-solving and critical thinking: You should be able to analyze customer issues, identify root causes, and find effective solutions.
• Technical proficiency: Familiarity with computer systems and CRM software is preferred.

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