Customer Care Executive in Asian Paints

At Asian Paints, our Customer Care Executives are more than just call center representatives; they are paint experts and brand ambassadors. They leverage their customer service skills, in-depth paint knowledge, and creative thinking to provide personalized assistance, address concerns efficiently, and exceed customer expectations. As part of our team, you'll wear many hats, from guiding customers on color selection to suggesting the right products for their needs, all while upholding the highest standards of service excellence.

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Responsibilities:

• Respond to customer inquiries promptly and professionally through phone, email, or chat, providing accurate and personalized information.
• Troubleshoot paint-related queries efficiently, offering expert advice on product selection, application techniques, and troubleshooting common issues.
• Demonstrate in-depth knowledge of Asian Paints products, services, and color trends, confidently suggesting solutions that meet individual customer needs.
• Resolve customer concerns with empathy and professionalism, de-escalating situations and exceeding expectations.
• Gather customer feedback and escalate complex issues when necessary, ensuring timely resolution.
• Maintain detailed records of customer interactions and adhere to data privacy regulations.
• Continuously learn and stay updated on new paint technologies, trends, and product offerings to provide exceptional support.

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Skills:

• Strong communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent written and verbal communication skills with a proficiency in English and your local language.
• A keen interest in paints, colors, and home improvement.
• Customer-centric mindset with a genuine passion for exceeding expectations.
• Basic computer literacy and willingness to learn new software applications.

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