Customer Care Associate in Asian Paints

At Asian Paints, our Customer Care Associates are more than just call center representatives; they are paint experts and home décor enthusiasts. They leverage their product knowledge, design sense, and problem-solving abilities to answer customer inquiries, recommend the right paints and solutions, and troubleshoot any paint-related concerns. They build trust and rapport with customers, becoming their trusted advisors throughout their painting projects. As part of our team, you'll play a crucial role in shaping Asian Paints' reputation for exceptional customer service, contributing to the company's continued success and inspiring beautiful homes across India.

Asian Paints Jobs Near Me

Responsibilities:

• Respond to customer inquiries promptly and professionally through phone, email, online chat, or in-store visits.
• Demonstrate in-depth knowledge of Asian Paints' products, services, and paint application processes.
• Effectively recommend the right paint solutions based on customer needs, preferences, and budget.
• Troubleshoot paint-related issues and offer clear, concise solutions.
• Provide accurate and up-to-date information on color trends, design ideas, and painting techniques.
• Build positive relationships with customers, actively listening to their concerns and exceeding their expectations.
• Gather customer feedback and escalate complex issues when necessary, ensuring timely resolution.
• Contribute to continuous improvement by suggesting ways to enhance customer service and product offerings.

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Asian Paints Careers

Skills:

• Strong communication, interpersonal, and problem-solving skills, with fluency in Hindi and English.
• Passion for home décor and an interest in colors and design trends.
• Ability to learn new information quickly and effectively.
• Detail-oriented and customer-centric with a genuine desire to help others.
• Proficient in basic computer applications (MS Office preferred).
• Ability to work independently and as part of a team in a fast-paced environment.

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