Customer Care Agent

Join Airtel, India's leading telecommunications provider, and make a difference in people's lives! As a Customer Officer, you'll be the friendly voice and helpful hand for our valued customers, addressing their inquiries, resolving issues, and ensuring their satisfaction. If you are passionate about exceeding expectations, possess excellent communication skills, and thrive in a dynamic environment, we encourage you to apply!

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Responsibilities:

Respond to customer inquiries promptly and courteously through various channels (phone, email, chat, in-person).
Effectively understand customer needs, troubleshoot issues, and offer personalized solutions that exceed expectations.
Proactively identify and escalate complex issues to ensure timely resolution.
Adhere to company policies, procedures, and service level agreements.
Maintain accurate records and document customer interactions effectively.
Contribute to a positive and supportive team environment.

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