Client Service Specialist

At Amazon Client Service, we believe in creating a seamless and delightful experience for every customer, at every touchpoint. Our dedicated team of Client Service Specialists plays a vital role in achieving this by providing prompt, accurate, and personalized support across various channels (phone, email, chat). As part of our team, you'll be a customer champion, navigating their concerns with efficiency and empathy, and ensuring every interaction fosters trust and loyalty towards Amazon.

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Responsibilities:

Respond promptly and courteously to customer inquiries through various channels (phone, email, chat).
Actively listen to understand customer needs and concerns related to orders, returns, payments, accounts, and product usage.
Possess in-depth knowledge of Amazon's policies, procedures, and product offerings to provide accurate and timely solutions.
Troubleshoot technical issues with patience and clarity, guiding customers through self-service options when appropriate.
Offer proactive solutions and personalized recommendations, exceeding expectations and leaving customers feeling empowered.
Empathize with customer frustrations and de-escalate situations with professionalism and understanding.
Adhere to company policies, service protocols, and quality standards to ensure consistent and exceptional service.
Document interactions accurately and effectively to maintain clear records and contribute to knowledge sharing.
Continuously strive to improve knowledge and expertise through training and self-development opportunities.

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Skills:

Minimum high school diploma or equivalent.
Strong communication and interpersonal skills, both written and verbal.
Excellent listening and analytical skills to understand customer needs and identify underlying issues.
Ability to empathize with customers and build rapport in diverse situations.
Proficiency in English and Hindi (or other regional languages as required).
Basic computer literacy and willingness to learn new software quickly.
Positive attitude, a strong work ethic, and a genuine desire to exceed customer expectations.

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