Location: Work From Home

About the Job

Britannia Industries is seeking a Customer Service Manager to lead our customer support team. In this role, you will ensure exceptional service and manage customer relationships. This is an exciting opportunity to work from home with a leading brand in the food industry.

Key Responsibilities

• Oversee the customer service team and operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer inquiries and complaints.
• Monitor team performance and provide coaching.
• Analyze customer feedback and implement improvements.
• Collaborate with other departments to enhance customer experience.

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Requirements

• Bachelor’s degree in Business, Management, or a related field.
• Proven experience in customer service management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make informed decisions.

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Benefits

• Competitive salary and performance bonuses.
• Flexible working hours.
• Opportunities for career advancement.
• Supportive and inclusive work culture.

How to Apply

If you are interested, please apply through our official site. We look forward to receiving your application!

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