Location: Work From Home

About the Job

Big Basket is hiring a Customer Care Associate to provide excellent service and support to our customers. You will assist customers with inquiries, orders, and issues, ensuring a smooth shopping experience. This is a great opportunity to work from home with one of India's leading online grocery platforms.

Key Responsibilities

• Respond to customer queries via phone, email, and chat.
• Assist with order placements, tracking, and returns.
• Resolve customer complaints and provide quick solutions.
• Maintain accurate records of customer interactions.
• Work closely with other teams to resolve escalated issues.
• Ensure customer satisfaction and improve service quality.

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Requirements

• High school diploma or equivalent.
• Strong communication skills in English and any local language.
• Basic computer skills and experience with customer service tools.
• Previous experience in customer service is a plus.
• Ability to work in a fast-paced environment and handle multiple tasks.

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Benefits

• Competitive salary and incentives.
• Flexible working hours.
• Opportunities for growth and development.
• Friendly and supportive team environment.

How to Apply

If you are interested, please apply through our official site. We look forward to your application!

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