Asian Paints Recruitment 2023

We are looking for a highly motivated and experienced Customer Service Specialist to join our team. The ideal candidate will have a strong understanding of customer service principles and practices, as well as the ability to provide excellent customer service to Asian Paints customers. The Customer Service Specialist will be responsible for a variety of tasks, including:

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Responsibilities:

• Provide support to customers by answering questions, resolving issues, and providing guidance.
• Manage the customer support queue by prioritizing tickets, assigning tickets to agents, and tracking the progress of tickets.
• Analyze customer feedback by reviewing customer feedback, identifying trends, and making recommendations for improvement.
• Work with other departments by working with other departments, such as sales, marketing, and product development, to ensure that customer needs are met.

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Skills:

• Strong understanding of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to handle customer complaints in a professional and courteous manner.
• Ability to work under pressure and meet deadlines.