Asian Paints Recruitment 2023

Asian Paints, India's leading paint manufacturer, is seeking a dynamic and customer-centric Customer Support Analyst to join our team and play a pivotal role in providing exceptional customer service and support. As a Customer Support Analyst, you will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience.

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Responsibilities:

• Handle customer inquiries via phone, email, and chat, providing timely and accurate responses to their questions and concerns.
• Resolve customer issues efficiently and effectively, ensuring their satisfaction.
• Gather and analyze customer feedback to identify areas for improvement and enhance customer service strategies.
• Maintain comprehensive customer records and documentation.
• Stay up-to-date on Asian Paints' products and services to provide accurate and relevant information to customers.
• Collaborate with other departments to address complex customer issues and ensure a seamless customer experience.

Asian Paints Careers

Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Proficient in Microsoft Office Suite and other relevant customer service tools.
• Patience, empathy, and a genuine desire to help customers.
• Ability to work independently and as part of a team.