Asian Paints Recruitment 2023

As a Customer Relationship Executive at Asian Paints, you'll be the bridge between the brand and its customers, ensuring a smooth and delightful experience at every touchpoint. You'll wear many hats - from understanding customer needs and recommending the perfect paint solutions to processing orders, resolving queries, and building lasting relationships. Your communication skills, product knowledge, and unwavering commitment to customer satisfaction will be key to driving brand loyalty, exceeding sales targets, and ultimately, bringing color to the lives of millions across India.

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Responsibilities:

• Understand customer needs and preferences to recommend the most suitable Asian Paints products.
• Process customer orders efficiently and accurately through various channels (online, phone, in-store).
• Answer customer queries regarding products, services, and warranties.
• Resolve customer issues promptly and courteously, ensuring their satisfaction.
• Build and maintain strong relationships with existing and potential customers.
• Generate sales leads and contribute to achieving sales targets.
• Stay updated on Asian Paints' latest products, promotions, and marketing initiatives.
• Monitor customer feedback and provide insights for improvement.

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Skills:

• Strong understanding of customer service principles and practices
• Excellent communication and interpersonal skills
• Ability to resolve customer issues in a timely and efficient manner
• Ability to build relationships with customers
• Ability to work independently and as part of a team