Customer Service Specialist

At Asian Paints Customer Service, we believe in creating moments of delight for every customer, offering expert guidance and building trusting relationships. Our dedicated team of Customer Service Specialists plays a vital role in achieving this by providing prompt, accurate, and personalized support across various channels. As part of our team, you'll be a true customer champion, navigating painting dilemmas, offering color consultations, and ensuring every interaction empowers customers to transform their living spaces.

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Responsibilities:

• Respond promptly and courteously to customer inquiries through various channels (phone, email, chat).
• Actively listen to understand customer needs and concerns related to paint selection, application, technical issues, and service requests.
• Possess in-depth knowledge of Asian Paints products, color palettes, application techniques, and troubleshooting procedures to provide accurate and timely resolutions.
• Offer insightful suggestions and personalized color consultations, guiding customers in choosing the perfect shades for their unique styles and needs.
• Empathize with customer frustrations and proactively suggest solutions that exceed expectations and leave them feeling confident and empowered.
• Adhere to company policies, service protocols, and safety guidelines to ensure consistent quality service and product recommendations.
• Document interactions accurately and effectively to maintain clear records and contribute to knowledge sharing within the team.
• Continuously strive to improve knowledge and expertise through training and self-development opportunities.

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Skills:

• Minimum high school diploma or equivalent.
• Strong communication and interpersonal skills, both written and verbal.
• Excellent listening and analytical skills to understand customer needs and identify underlying issues.
• Ability to empathize with customers and build rapport in diverse situations.
• Passion for colors and design, with a basic understanding of color theory and application principles.
• Problem-solving skills and a commitment to finding solutions that leave customers feeling satisfied and confident.
• Proficiency in English and Hindi (or other regional languages as required).
• Basic computer literacy and willingness to learn new software quickly.
• Positive attitude, a strong work ethic, and a genuine desire to exceed customer expectations.

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