Asian Paints Job Vacancy

This remote role offers you the opportunity to play a pivotal role in our customer journey. You'll be the dedicated point of contact for our valued customers, providing exceptional support and guidance throughout their painting experience. From helping them choose the perfect colors to navigating our services, you'll be their partner in creating beautiful and functional spaces.

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Responsibilities:

Provide exceptional customer service through various channels like phone, email, and chat.
Conduct in-depth product consultations, addressing customer queries and recommending solutions.
Manage the customer journey from initial contact to project completion, ensuring satisfaction at every step.
Assist with online orders and manage customer accounts within our CRM system.
Proactively gather customer feedback and suggest improvements to enhance the customer experience.
Maintain detailed records of customer interactions and ensure timely resolution of any issues.
Collaborate effectively with internal teams and dealers to deliver a unified customer experience.

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Skills and Qualifications:

Bachelor's degree in any discipline (freshers welcome) or relevant experience in customer service or sales.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
Strong analytical and problem-solving skills, with a proactive approach to resolving customer concerns.
A passion for the home improvement industry and a keen eye for color and design (a plus!).
Proficiency in using computers and comfortable navigating digital tools and software.
Excellent written and verbal communication skills in English and Hindi (highly desirable).