Asian Paints Recruitment 2024

As a Customer Service Specialist, you'll be the voice of Asian Paints, fostering positive customer interactions and building brand loyalty. Your responsibilities will encompass:

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Key Responsibilities

• • Actively listen to customer inquiries and identify their needs effectively.
  • Provide clear, concise, and accurate information about Asian Paints products, services, and policies.
  • Build rapport and establish trust with customers through excellent communication skills.
  • Resolve customer issues promptly and effectively, exceeding expectations.
  • Proactively identify upselling and cross-selling opportunities.
  • Document interactions accurately and maintain detailed customer records.
  • Stay updated on new products, services, and company policies.
  • Continuously strive to improve customer service processes and contribute to team success.

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Required Skills and Qualifications

• • Excellent written and verbal communication skills in English.
  • Active listening skills and the ability to understand customer needs.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work independently and as part of a team.
  • Proficient in computer skills, including Microsoft Office Suite.
  • Adaptability and a willingness to learn new things.
  • Positive attitude, strong work ethic, and a passion for customer service.

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