12th Pass/Graduate.
Amul Recruitment 2024
We're looking for enthusiastic and passionate individuals to join our growing Customer Service team as trainees. In this role, you'll be responsible for providing exceptional customer support through various channels, including phone, email, and social media. You'll work closely with our experienced team members to learn the intricacies of Amul's products and services, allowing you to effectively address customer inquiries and concerns.
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Responsibilities:
- Respond to customer inquiries promptly and professionally through phone, email, and social media.
- Accurately research and resolve customer issues related to Amul products, services, and orders.
- Provide clear and concise information about Amul's offerings, promotions, and policies.
- Maintain a positive and helpful demeanor while interacting with customers.
- Document customer interactions accurately and efficiently.
- Escalate complex customer concerns to the appropriate team members.
- Continuously learn and develop your knowledge of Amul's products and services.
- Contribute to a positive and collaborative team environment.
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Amul Careers
Skills and Qualifications:
- Excellent communication and interpersonal skills, both written and verbal.
- Strong active listening skills.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Proficient in computer skills, including MS Office Suite and internet navigation.
- A positive and enthusiastic attitude with a dedication to providing exceptional customer service.
- A keen interest in the dairy industry (a plus).
- Ability to work independently and as part of a team.
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