Ambuja Cement Job Vacancy

In this role, you will be the first point of contact for our valued customers, providing exceptional service and ensuring their satisfaction. You will address their inquiries, concerns, and complaints in a professional, courteous, and timely manner. You will play a vital role in building positive relationships with our customers and fostering brand loyalty.

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Responsibilities:

• Respond to customer inquiries via phone, email, and social media in a timely and professional manner.
• Actively listen to customer concerns, diagnose issues, and provide accurate and helpful solutions.
• Research and resolve customer complaints, ensuring their satisfaction is met.
• Maintain detailed records of customer interactions and ensure accurate data entry.
• Follow up with customers to ensure their issues have been addressed.
• Uphold company policies and procedures while delivering exceptional customer service.

   

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Skills:

• Excellent communication and interpersonal skills, both written and verbal.
• Active listening skills and the ability to understand customer needs.
• Strong problem-solving and analytical skills.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).
• Adaptability and a willingness to learn new things.

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