Amazon Careers For Freshers

Amazon, the world's leading e-commerce platform, is constantly seeking talented individuals to join their customer service team. As a Client Service Specialist, you'll play a vital role in ensuring exceptional customer experiences, resolving inquiries efficiently, and fostering long-lasting customer loyalty for Amazon.

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Responsibilities:

• Respond to customer inquiries and complaints through various channels, including phone, email, and chat, displaying empathy and professionalism.
• Actively listen to customer concerns, understand their needs, and provide accurate and timely information and solutions.
• Research and troubleshoot product and order-related issues, ensuring efficient problem resolution.
• Process customer returns, refunds, and replacements according to company policies and procedures.
• Maintain accurate records of customer interactions and ensure clear communication throughout the resolution process.
• Uphold Amazon's customer-centric culture by providing courteous and professional service at all times.
• Identify recurring customer issues and escalate them to the appropriate teams for improvement.

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Amazon Careers

Skills:

1. High school diploma or equivalent.
2. 0-2 years of experience in data entry or a related role (a plus).
3. Familiarity with data entry best practices and quality control procedures (a plus).
4. Understanding of basic data management principles (a plus).

Tags:

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