Job Title: Concierge

Job Summary:

Airtel is seeking a highly skilled and experienced Concierge to join their team in 2024. As a Concierge, you will be responsible for providing exceptional customer service, managing customer relationships, and ensuring seamless communication between customers and internal teams.

If You Want to Get Notification about Various Jobs, Join our WhatsApp Channel Now and Get notified Daily about Latest Jobs

Key Responsibilities:

• Provide personalized support to high-value customers, resolving their queries and concerns in a timely and professional manner
• Develop and maintain strong relationships with customers, understanding their needs and preferences to deliver tailored solutions
• Act as a single point of contact for customers, coordinating with internal teams to resolve issues and provide updates
• Manage and prioritize multiple customer requests simultaneously, ensuring prompt resolution and follow-up
• Maintain accurate records of customer interactions, using CRM software to track and analyze customer data
• Collaborate with cross-functional teams to identify and implement process improvements, enhancing customer experience and loyalty

Requirements:

• Bachelor’s degree in a related field (e.g., customer service, business administration)
• Minimum 2-3 years of experience in a customer-facing role, preferably in the telecommunications industry
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines
• Strong analytical and organizational skills, with attention to detail and accuracy
• Proficiency in CRM software and Microsoft Office applications

If You Want to Get Notifications about Various Jobs, Join our Telegram Channel Now and Get notified Daily about the Latest Jobs

Working Conditions:

• Work in a dynamic, fast-paced environment with frequent customer interactions
• Occasional travel may be required for training or business meetings
• Flexible working hours, including evenings and weekends, to accommodate customer needs

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

If You Want to Get Notification about Various Jobs, Join our WhatsApp Channel Now and Get notified Daily about Latest Jobs